Terms of service

OVERVIEW

Welcome to Gouw The Brand. Throughout the site, the terms "we", "us", and "our" refer to Gouw The Brand. We operate this website and online store, including all information, content, products, and services available from this site to you, the user.

By accessing our website and/or purchasing products from us, you agree to be bound by these Terms of Service, including any policies referenced herein. If you do not agree to these Terms, you may not access the website or use our services.

SECTION 1 - ELIGIBILITY AND ACCOUNT

By using this website, you confirm that you are at least the age of majority in your jurisdiction or have obtained the consent of a parent or legal guardian.

You agree to provide accurate, complete, and current information when creating an account or placing an order. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

SECTION 2 - PRODUCTS

We make every effort to accurately display product descriptions, images, colors, and details. However, we cannot guarantee that your device's display will accurately reflect product colors or appearance.

All products, descriptions, and prices are subject to change without notice. We reserve the right to discontinue products at any time.

SECTION 3 - ORDERS AND TERMS OF SALE

By placing an order through our website, you agree to purchase products subject to these Terms.

All orders are subject to availability and acceptance. We reserve the right to refuse, limit, or cancel any order at our sole discretion.

Prices displayed on our website are shown in EUR (€) unless otherwise stated and may change without notice. The price charged will be the price displayed at the time the order is placed.

Once an order has been submitted and entered processing, it cannot be modified or cancelled. Customers are responsible for ensuring all order information is correct before completing checkout.

SECTION 4 - PAYMENT

Payment must be completed at the time of purchase using one of the payment methods available on our website.

By providing payment information, you represent that you are authorized to use the selected payment method and authorize us to charge the full purchase amount, including applicable taxes and shipping fees.

SECTION 5 - SHIPPING AND DELIVERY

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs authorities, weather conditions, public holidays, or circumstances beyond our reasonable control.

For international orders, customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country unless otherwise stated.

Risk of loss and ownership of products pass to the customer upon transfer of the order to the shipping carrier.

SECTION 6 - RETURNS AND REFUNDS

Returns and refunds are governed by our Return Policy.

Eligible items may be returned within 14 days of delivery provided they are unworn, unused, in their original condition, and have all original tags attached.

Sale items, gift cards, and any items marked as final sale are not eligible for return or exchange.

Customers are responsible for return shipping costs unless the item received is defective or incorrect.

SECTION 7 - INTELLECTUAL PROPERTY

All content available on this website, including text, graphics, logos, images, videos, product designs, branding, and website content, is owned by Gouw The Brand and protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without our prior written consent.

SECTION 8 - THIRD-PARTY LINKS

Our website may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of third-party websites.

Accessing third-party websites is done at your own risk.

SECTION 9 - SHOPIFY PLATFORM

Our store is hosted on Shopify, which provides the e-commerce platform that enables us to sell our products and services.

All purchases are made directly with Gouw The Brand. Shopify is not responsible for products sold through our store, customer service matters, returns, or disputes arising from purchases made from us.

SECTION 10 - PRIVACY

Your submission of personal information through the website is governed by our Privacy Policy.

By using our website, you consent to the collection and processing of information as described in our Privacy Policy.

SECTION 11 - CUSTOMER CONTENT AND FEEDBACK

If you submit reviews, comments, suggestions, ideas, photos, or other content, you grant Gouw The Brand a non-exclusive, royalty-free, worldwide license to use, reproduce, publish, and display such content for marketing and business purposes.

You agree that any content submitted by you will not violate the rights of any third party or any applicable law.

SECTION 12 - ERRORS AND INACCURACIES

Occasionally there may be information on our website containing typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping information, or availability.

We reserve the right to correct such errors and update information at any time without prior notice.

SECTION 13 - PROHIBITED USES

You may not use this website:

• For any unlawful purpose;

• To violate any laws or regulations;

• To infringe intellectual property rights;

• To transmit malware, viruses, or harmful code;

• To engage in fraud or deceptive conduct;

• To interfere with the security or operation of the website.

We reserve the right to terminate access to our services for violations of these Terms.

SECTION 14 - DISCLAIMER OF WARRANTIES

The website, products, and services are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, Gouw The Brand makes no warranties, express or implied, regarding the operation of the website, the accuracy of information, or the suitability of products for a particular purpose.

SECTION 15 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, Gouw The Brand shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid by the customer for the relevant order.

SECTION 16 - INDEMNIFICATION

You agree to indemnify and hold harmless Gouw The Brand, its owners, employees, affiliates, contractors, and service providers from any claims, damages, liabilities, costs, or expenses arising from your breach of these Terms or misuse of the website.

SECTION 17 - TERMINATION

We reserve the right to suspend or terminate access to our website or services at any time without notice if we reasonably believe you have violated these Terms.

SECTION 18 - GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of the Netherlands.

Any disputes arising from these Terms shall be submitted to the competent courts of the Netherlands.

SECTION 19 - CHANGES TO THESE TERMS

We reserve the right to update, modify, or replace these Terms at any time by posting updates on this page.

Your continued use of the website following any changes constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions regarding these Terms of Service may be directed to:

Gouw The Brand

Email: gouwthebrand@gmail.com